This month we are pleased to share the roll-out of our customisable surcharge fee solution, built to enhance our dynamic cashier functionality. This powerful new enhancement provides our payment orchestration platform users with complete flexibility to configure and apply fees based on a wide range of parameters, creating tailored payment workflows that meet both regulatory requirements and operational needs.
What does this mean for Paysecure cashier clients and prospects?
A surcharge fee is an additional charge applied to a transaction, usually linked to the method of payment or the market in which the payment takes place. They are often used to cover the costs associated with specific payment types, for example the higher processing fees for corporate credit cards compared to debit cards or to align with local regulations that allow certain taxes to be passed on to customers.
In some cases, surcharges are visible to the customer as an extra line item at the cashier and in other scenarios, you can choose to absorb the amount, reducing the net transaction value without changing the customer-facing cost. Both approaches enable the utmost flexibility, enabling you to balance compliance, customer experience, and operational margins.
With this enhanced functionality at Paysecure, you can define fees according to card details (e.g., credit vs. debit), location, market, currency, payment method, customer segment and more. This flexibility means fees can be adapted precisely to business needs, whether that’s addressing regional regulations, aligning with commercial goals, or shaping the player payment experience.
How it works in practice
Operators can choose how fees are surfaced at the point of payment, either via a pass-on fee or by absorption.
- Pass-On Fee – the surcharge is added to the transaction, with the player clearly seeing the additional cost and what it has been applied for e.g. taxes.
- Absorption – the fee is deducted from the transaction value amount, creating a seamless experience without changing the displayed price.
Both options are designed to maximise transparency and control, allowing you to decide which approach works best for your business model and customer base.
How merchants are utilizing surcharge fee functionality at the cashier
Our surcharge fee solution available directly in the cashier has multiple use cases, including:
- Passing on credit card surcharges in markets where they apply.
- Meeting specific in-market requirements, such as applying fees only to certain payment methods.
- Creating differentiated strategies across customer segments, ensuring VIP or high-value customers receive a tailored experience.
By embedding this functionality directly into the cashier, you can manage fee surcharges dynamically and without heavy development overhead.
Delivering a highly optimized, transparent payment experience
This marks yet another step in our growth to provide the most customisable cashier on the market. Our surcharge fee enhancement is part of our commitment to giving our clients greater control over their payment workflows. This feature helps ensure operators remain flexible in fast-changing markets and can respond to both regulatory requirements and evolving commercial strategies.
If you want to find out more about our dynamic cashier surcharge fee feature at Paysecure, get in touch with the team today.
